## What's The Cost of Doing Nothing?

The Blanchard Cost-of-Doing Nothing Calculator is designed to help you quantify the costs of neglecting employee turnover, customer satisfaction,

By answering a few simple questions and following a quick 3-step process you can identify some of the costs associated with not addressing key areas in your business. Let's start with Employee Turnover costs.

Now, let's find out what less than optimal Customer Satisfaction might be costing you.

Finally, we need to calculate your Employee Productivity costs. Click on NEXT to see your results.

By improving leadership that decreases employee turnover and increases productivity and customer satisfaction, Blanchard can help you save annually. Contact Blanchard now at +1 760 489 5005 to find out how we can help you start saving today.

Sometimes, taking no action is the most expensive option of all.

What's your cost of doing nothing? Use our calculator to find out.

### Step 1 of 3 - Employee Turnover

Employee turnover drains your organization of time, money, and talent. It costs employers 30-100% of base salary (depending on skill level and market conditions) to replace experienced employees. Start calculating your overall "cost-of-doing-nothing" by answering the three questions below:

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Annual Cost of Employee Turnover\$0

### Step 2 of 3 - Customer Satisfaction

According to research published in the Harvard Business Review every 1.3% increase in Customer Satisfaction scores = .5% increase in sales. What is your current customer satisfaction score and how is it impacting your bottom line? To find out, answer these three questions:

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Annual Cost of Underdeveloped Customer Satisfaction \$0

### Step 3 of 3 - Employee Productivity

Are your employees as productive as they could be? Most organizations that Blanchard works with initially estimate that their organizations are operating at 70% of their potential. What is underdeveloped potential costing your organization? Answer these three final questions to find out.

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Annual Cost of Underdeveloped Productivity \$0

### Your Total Cost of Doing Nothing

\$0*

\$0 Your Current Cost of Doing Nothing
\$0 Projected Savings with Blanchard

• \$0 in Employee Turnover
• \$0 in Customer Satisfaction
• \$0 in Employee Productivity

* All figures are based on general estimates. Contact Blanchard to learn more about the individual results you can expect. © 2009 The Ken Blanchard Companies.

Your Total Cost of Doing Nothing \$0

* All figures are based on general estimates. Contact Blanchard to learn more about the individual results you can expect. © 2009 The Ken Blanchard Companies.

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