The Power of Clear Expectations — Identifying What and Who

Who? What? Where? When? Why? How? Each of these one-word questions can push organizational leaders and their team members toward the clarity they need to achieve success. In this post, I’d like to focus on who and what. When leaders set clear expectations, outcomes are much more likely to hit the mark. And it’s just…

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Boss Acting Weird? Ask Madeleine

Dear Madeleine, I am a fairly new marketing manager for a large consumer goods firm. I have three great people who work for me-I inherited them, so I lucked out. We function like a well-oiled machine. The problem is my boss. She was promoted about two years ago and now oversees several managers of different…

The Leader as Coach – 4 Ways to Develop a Coaching Mindset

Learning new skills can be awkward and uncomfortable. Think back to the first time you interviewed for a job or spoke in front of a group. It’s possible you made some mistakes, but in the long run you grew and developed. And if you were lucky enough to have someone supporting and partnering with you—someone…

3 Self Leadership Strategies to Reduce Stress at Work

The fast-paced nature of today’s work environment can create stress and anxiety for workers at all levels in an organization—but especially those responsible for getting things out the door on a daily basis.  Even the most organized and efficient among us can feel the strain. Looking for some relief? Recent research confirms that a little…

Unclear Direction? Competing Priorities? Ask Madeleine

Dear Madeleine, I am a manager of a large team. I like my work, the mission of the company is meaningful, and we make a difference in the world. I have a reputation for being a good manager and getting things done on time and under budget. My boss, who is fairly new-and, frankly, in…

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Growing Fast and Can’t Keep Up? Ask Madeleine

Dear Madeleine My question is: how does an organization scale their management team and keep skills sharp as they grow? We are a software development services shop and we are growing fast-we currently have 30 people in management positions. It’s getting more difficult each day to make sure everyone is managing from the same playbook.…

Leaders: Tap into Your Unique Energy Source

Leaders work with coaches to take purposeful action in the advancement of their goals and in the interest of their organizations. But how does this really occur? Certainly not with the coach standing there, bullhorn in hand, yelling at the leader to stay on task. Instead, the coach listens carefully to what really matters to…

Just Graduating and Need to Get Better at Networking? Ask Madeleine

Dear Madeleine, I am regular reader and a fan. I’m about to graduate from my grad school program. You talk a lot about the importance of networking. I feel like I’ve been somewhat insulated from the reality and necessity of building a network and was wondering if you could give me some ideas of what…

Your Leadership Training Is Probably Missing These Two Components

In a recent interview, Scott Blanchard, principal and executive vice president with The Ken Blanchard Companies identified two key competencies missing from most leadership development curriculum. “Managers need to know how to set clear goals, diagnose development levels, and determine the correct leadership style to bring out the best in people. That’s a foundational management…

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The 1 Thing Employees Don’t Get Enough of at Work

I don’t have an exact count, but over the years of conducting training classes on Building Trust or speaking to large groups about trust and leadership, I’ve worked with thousands of employees around the globe from all sorts of organizations and industries. Frequently I will ask people to respond to this question: “Raise your hand…